BBB Releases Local Top Complaints, Reviews and Inquiries of 2019

 

 

 

 

BBB Releases Local Top Complaints, Reviews and Inquiries of 2019  

Columbus, OH More than 1.6 million consumers turned to your BBB for information on Central Ohio businesses in 2019. Over the course of the year, BBB helped facilitate 10,506 complaints while consumers looked to BBB customer reviews over 7,418 times.

“In a recent poll conducted by an independent marketing firm, BBB was listed as one of the top five review sites, just behind Google, Yelp and Facebook,” Kip Morse, President and CEO of BBB serving Central Ohio states. “This shows us that consumers aren’t only using BBB to research companies, but are utilizing customer reviews to share their insight and hear from fellow consumers about their experiences as well.”

Currently, over 5,000 Accredited Businesses are committed to BBB’s high standards of trust and the resolution of consumer disputes through conciliation. BBB Accredited Businesses have a commitment to stand behind their products and services while ensuring proper resolution of any disputes that may arise.

To help consumers make savvy purchasing decisions, BBB’s local database named the top ten industries for most complaints, inquiries and reviews in 2019.

The top ten most inquired about businesses in 2019 were:

  1. Plumbing, Heating and Air-Conditioning
  2. Exterminating and Pest Control Services
  3. Residential Remodelers
  4. Roofing Contractors
  5. Other Direct Insurance (except Life, Health and Medical) Carriers
  6. Credit Card Issuing
  7. Other Building Finishing Contractors
  8. Landscaping Services
  9. New Car Dealers
  10. Used Household and Office Goods Moving

 

The top ten industries that received customer reviews in 2019 were:

  1. Plumbing, Heating and Air-Conditioning Contractors
  2. Exterminating and Pest Control Services
  3. Residential Remodelers
  4. Roofing Contractors
  5. Other Direct Insurance (except Life, Health and Medical) Carriers
  6. Credit Card Issuing
  7. Other Building Finishing Contractors
  8. Landscaping Services
  9. New Car Dealers
  10. Used Household and Office Goods Moving

Plumbing, Heating and Air-Conditioning Contractors received a total of 627 customer reviews in 2019. Before hiring an HVAC company, BBB offers the following tips to find the best company to help you.

 

The top ten industries that received complaints in 2019 were:

  1. Credit Card Issuing
  2. Other Clothing Stores
  3. Furniture Stores
  4. New Car Dealers
  5. Commercial Banking
  6. Automotive Glass Replacement Shops
  7. Used Car Dealers
  8. Insurance Agencies and Brokerages
  9. Residential Remodelers
  10. Collection Agencies

If you believe you or someone you know has been the victim of a scam, report it to BBB Scam Tracker and be sure to check bbb.org for more information on how to avoid scams.

For more information, follow BBB on Facebook, Twitter, or at bbb.org.

 

About BBB
Better Business Bureau is a community based resource, a trusted advisor, and a partner in business. BBB exists to advance Trust in business and believes that businesses who embrace Trust as a core principle in their organization will see that it leads to growth in employees, customers, community and their bottom line. Through evaluation and Accreditation, education and training, and celebrating great  role models, BBB builds a community of like-minded businesses and loyal customers. BBB believes in the power of trust to grow people, businesses and communities.